Hi. I’m using Word 2007 – I haven’t checked the build because problem solved. I put the Trace on it, and after a couple of tries everything worked perfectly. I think the fear of being watched must have scared the software into submission. I had a Windows update overnight (I’m running Windows 8) and I wonder if that had something to do with the fix. I had also had problems with eaXL (couldn’t create an Excel document) and that has magically fixed as well. Thanks for your response.