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Viewing 6 posts - 1 through 6 (of 6 total)
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  • 4 March 2014 at 4:48 pm #7449
    Dana Johnson
    Participant

    Hello I have several Project level Issues , and I can’t seem to get it to print past the first Issue

    Any Thoughts

    6 March 2014 at 9:51 am #7450
    eadocX Support
    Participant

    I have reproduced the issue.
    It looks to be an internal EA Caching problem: sometimes when I add a new Project Issue, it appears in my document, sometimes not. But when I close EA and re-start it, my new Project Issue always appears.
    There are a whole family of these issues with EA, where it tries to ‘help’ by caching data, and we haven’t found a way to force it to save all data and return the latest version. Seems to be true for most of the ‘Project’ type data – same thing happens with Project Glossary entries.
    …so there’s not much we can do – sorry.
    You could help by raising a bug with EA (we have done this already, but no result) If you raise it against Beta2 of EA11 (which is what I’m using) : as they are in a bug-fix mode, they might fix it.

    7 March 2014 at 12:36 pm #7451
    Volker Honds
    Participant

    …same thing happens with Project Glossary entries.
    I observed the same problem with EA version 10.0.1007 and eaDocX 3.4.0.3.
    Only the first glossary entry appears in the document.

    But when I close EA and re-start it, my new Project Issue always appears.
    Well I re-started EA several times, but the problem is still the same!? I now did a downgrade to 3.3.15.3 🙁

    • This reply was modified 10 years, 8 months ago by Volker Honds. Reason: additional information after downgrade
    7 March 2014 at 1:18 pm #7453
    Dana Johnson
    Participant

    I observed the same , with the glossary and Project issues, I was however able to retrieve all of the glossary / Issues via SQL so it may be another culprit

    19 March 2014 at 4:17 pm #7454
    Mark Elson
    Participant

    Did the downgrade of eaDocX work? If so, then surely it is not an EA issue?

    19 March 2014 at 4:25 pm #7455
    Volker Honds
    Participant

    Yes, the downgrade worked. I tried it twice because I suspected something else, but the result was every time clear: The glossary generation works fine again with the version 3.3.15.3.
    Note: I did not examined the “Project level Issues” problem after downgrade.

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