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Home › Forums › eaDocX queries › Uninstall eaDocx

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  • 18 November 2014 at 12:59 pm #7502
    Laurence Truman
    Participant

    Hi
    One of my colleagues has left our organisation and we need to clean-down his laptop to put it back in the pool. He had EA and eaDocx installed. Is there a proper uninstall procedure for eaDocx which will ensure that his license key is available for another user when required?

    thanks

    Laurence

    18 November 2014 at 2:57 pm #7503
    eadocX Support
    Participant

    If you are using Floating eaDocX licences, then the licence will automatically get released after 10 minutes of no usage.
    If you have fixed licences, then just delete everything – then you can use the eaDocX licence key on another machine. Our security system will detect that the key is being used on a new machine, but as this is a normal use case, will not create an error. Only if the licence is being used on the same machine at the same time will you see any problems.
    Thanks

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