Problem with EaDocX v 3.4 and EA v 11 RC2

This topic has 1 reply, 2 voices, and was last updated 10 years, 7 months ago by eadocX Support.

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17 April 2014 at 11:21 am #7555

Phil Chudley – Dunstan Thomas
Participant

Here’s a strange one

I downloaded and installed the latest version of eaDocX, namely 3.4.2.1 and all is fine and dandy with EA version 10 build 1010

However, when I installed the registered version of EA version 11 RC2, and restart EA and then try to interact with eaDocX, the eaDocX license dialog pops up stating that I do not have a licence

BUT the dialog seems to be “locked”, I cannot interact with it I cannot select a tab to enter the licence, I cannot interact with any of the buttons etc.

The only way out is to use the Task Manager to force EA to close!

Any ideas?

17 April 2014 at 11:51 am #7556

eadocX Support
Participant

Hi Phil,
This comes about because of the way eaDocX has to store its settings. As a DLL, it seems to rely on a EA location to save stuff, and this location seems to be EA version dependent. Each time you install a new EA version, a new settings location and settings file is setup, so all the old settings – including the licence key – are lost. Looks like the Sparx boys have a secret way of copying the settings across as part of the upgrade process, but there’s no API – of course.
Not sure why eaDocX has reacted so badly though. It should just prompt you to re-enter the key.
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