eaDocx compatible for Windows8

This topic has 9 replies, 3 voices, and was last updated 10 years, 6 months ago by eaDocX Web Support Team.

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8 May 2014 at 12:35 pm #7595

Gunnar Salomon
Participant

Hello,
I respectively my company have bought licenses for eaDocX. My company has converted its computer Windows8. By switching to Windows8 I can no longer work with eaDocX in the Enterprise Architect version 10. In the current eaDocX 3.4 Full version is available in the system requirements that the eaDocX 3.4 Full Version can not be used for Windows8. Is there a eaDocX Full version is compatible for Windows8?

Thanks, Gunnar

8 May 2014 at 12:38 pm #7596

eadocX Support
Participant

We don’t know of any problems with eaDocX 3.4 and Windows 8 at the moment.
The information in the System Requirements section was put there when Windows 8 was first available, before we had chance to regression test it.
Have you tried it on your Win8 configuration ?

8 May 2014 at 12:47 pm #7597

Gunnar Salomon
Participant

yes I did, but the Enterprise Arichtect always crashes when opening eaDocx

8 May 2014 at 1:58 pm #7598

Gunnar Salomon
Participant

Can you possibly help me, what to do to solve the problem?

9 May 2014 at 11:14 am #7599

eadocX Support
Participant

Are you by any chance also using other EA Add-ins as well as eaDocX? This is currently causing problems for other users (e.g. EANavigator or Screen Architect?)

12 May 2014 at 7:10 am #7600

Gunnar Salomon
Participant

No, I have not installed any other add-ins. Every time I try to open eaDocX appears this error message (Enterprise Architect – UML Development Tool doesn’t work).
I am very interested in a problem solution, so that I can work as soon as possible with eaDcX.

Software used:
• eaDocX 3.4.2.1
• Enterprise Architect 10
• Windows 8.1
• Office 2010

12 May 2014 at 10:17 am #7601

eadocX Support
Participant

Thanks for these details.
I can’t seem to create a Win8 test Virtual Machine under Win7, so I’ve ordered a new Win8 machine which will arrive later this week. I’ll be able to test it early next week, (there’s the UK EA User group on Friday).

12 May 2014 at 10:39 am #7602

Gunnar Salomon
Participant

Dear Sirs,

we tried now the older Version No. 3.3.15 instead of the newest Version 3.4.2.2 from your download page.

From the beginning it worked properly. For the moment it is good.

The test with the older version did our administrator and not we.

1. How can we change the licence to the working Person from the administrator?

2. How we can get the properly working new version?

Kind Regards

Gunnar

14 May 2014 at 11:52 am #7603

Gunnar Salomon
Participant

Dir Sirs,

as I wrote yesterday we found a Workaround for the Moment with the elder Version.

I wrote:
The test with the older version did our administrator and not we.

1. How can we change the licence to the working Person from the administrator?
[/i]

We did it that way because the admin has the full rights on his machine.

Please send us your reply on this simple topic soon that we are able to start the work.

Best regards
Gunnar

14 May 2014 at 12:39 pm #7604

eaDocX Web Support Team
Participant

Gunnar

The person who is currently associated with the key should use the “Contact us” form on the website to request the change. They should include their username and the licence key code that needs to be released for another user. I will then make the required changes.

Best regards
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