Licence Service Application install fails

This topic has 6 replies, 2 voices, and was last updated 10 years, 2 months ago by simon davis.

Viewing 7 posts - 1 through 7 (of 7 total)

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18 September 2014 at 2:27 am #7802

simon davis
Participant

Attempting to install to W2008R2.

No help provided on dialogue to assist in diagnosis.
No messages in Windows log.

Any ideas?

18 September 2014 at 6:46 am #7803

eadocX Support
Participant

I think we need a few more clues here!
What OS are you installing on? What Service packs? Has it ever run on this platform before. If yes, what changed which may have caused the error?
Is it being installed with admin rights?
Is this error generated at install time, or at startup time?

18 September 2014 at 10:08 am #7804
simon davis
Participant
Ah, yes, there might be more clues if the error message was meaningful, or there were messages in the windows event log

In answer to the questions:
That would be W2008R2, fully patched
install by user with full admin rights,
we just bought the product, so we have never run it before,
this is the very first time we have attempted to install it.

I also submitted a service request on this (but no response yet).
As noted above we are trying to install it.

thanks
- This reply was modified 10 years, 2 months ago by simon davis. Reason: tidy up
18 September 2014 at 10:16 am #7806

eadocX Support
Participant

Have you tried installing this on another platform? (you’ll need to create a new LSA, as they are IP-Address sensitive). This is just to isolate this to a security/permissions problem, which I’m sure is where the issue lies.
There are no detailed diagnostics because we buy-in this crypto system, and there are no tracing options which we have found. We’ve not needed any before, as this LSA is a really simple application with (usually) not much to go wrong! Where we see issues with eaDocX floating licences it’s usually do do with connectivity from client to server, not with installing the LSA application in the first place.
Beyond this, I don’t quite know what to suggest….

22 September 2014 at 4:36 am #7807

simon davis
Participant

This appears to be because the install was attempted off a network drive. How bad is that.
We are now attempting to install off a local drive.
I’ll keep you posted.

22 September 2014 at 7:29 am #7808

eadocX Support
Participant

Just so I understand this (so I can put it in the instructions for the LSA install) – you downloaded the LSA application to a network drive, then just ran the installer from there to install it onto the target machine ?
Weird stuff.

26 September 2014 at 1:11 am #7809

simon davis
Participant

Yes, apparently the SysAdmin had to install it of a local (to the server) drive.

Unfortunately the client cannot see the server.
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