"Error generating document" with eaDocX 3.6.2.1

This topic has 10 replies, 4 voices, and was last updated 9 years, 3 months ago by eadocX Support.

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28 May 2015 at 12:14 pm #8128

Christoph Brehm
Participant

I’ve just installed version 3.6.2.1. At the end of the document generation I get the attached error message box every time. It seems the document is still generated correctly, but I need to save it manually.

28 May 2015 at 2:33 pm #8129

eadocX Support
Participant

Sorry about this. It’s caused by eaDocX looking for a new method which was shipped with ea V12, build 12, which allows your eaDocX documents inside EA.
Can you try deleting the file EA Interop.dll from your eaDocX install directory: this should let eaDocX discover what version you are running, and only call this method if you’re on the right EA version. We mistakenly included this DLL which fools eaDocX into thinking you are using the latest EA version. I’m not in the office at the moment, so I can’t test this. Please can you reply here if this fix works.

28 May 2015 at 3:19 pm #8130

Christoph Brehm
Participant

I tried it, but it didn’t help.

What I did: I closed EA, deleted Interop.EA.dll from the eaDocX folder, started EA again, and re-ran the Word generator.

There is another Interop.EA.dll in the EA folder. If I delete that one, EA just reinstalls it during the next start.

BTW I’m using EA 11.1.1111

8 July 2015 at 1:31 pm #8131

Pinank
Participant

Has there been a resolution for this error? I am getting the same error as shown in the screen shot below.

8 July 2015 at 1:35 pm #8132

Christoph Brehm
Participant

I updated to version 3.6.2.3 and I’ve not experienced the error since the update.

8 July 2015 at 5:30 pm #8133

eadocX Support
Participant

Thanks @cbrehm.
By far the best solution to this is to upgrade EA to the latest V12 build.
But if you’re not able to do this, I suggest re-installing eaDocX. Hopefully this will make sure that the DLL is removed from any DLL caches.

17 July 2015 at 9:55 am #8134

bob
Participant

I am using EA build 12.10 and eaDocX 3.6.2.7 and I get the same issue.
I cant generate any documents.

17 July 2015 at 1:26 pm #8135

eadocX Support
Participant

You’re going to have to give me a few more clues…..

17 July 2015 at 3:17 pm #8136

bob
Participant

Hi I got the same message as this guy gets when I tried to generate any documents. Regardless of weather they were newly created or old documents.

A bit of reserch later and it appears that the updated calls you refer to didnt arrive untill build 2012. Latest update is 2015 so I upgraded and now all is well.

Thanks for the prompt reply anyway.

18 August 2015 at 2:24 pm #8137

Christoph Brehm
Participant

I’ve just upgraded eaDocX and now I’m hit with this bug again.

EA Version: 11.1.1111
eaDocX Version: 3.6.3.1

At the end of the document generation, when the document is supposed to be saved, I get the error message in the attachment.

18 August 2015 at 2:27 pm #8138

eadocX Support
Participant

as per previous reply, only solution is to either downgrade eaDocX, or upgrade EA to v12 build 1215 or higher.
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