Unable to open Document as Word 'busy"?

This topic has 3 replies, 2 voices, and was last updated 8 years, 10 months ago by Matthew Thomas.

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27 October 2015 at 12:43 pm #8287

James Towers
Participant

I just tried to open an existing document and got this error message. There was no way to get out of it – Retry and Cancel just kept bringing it back. The only thing I was able to do was to kill the EA process.

This has happened before. Does anybody have any ideas what it is?

4 January 2016 at 9:33 am #8288

Matthew Thomas
Participant

Often, in two different organisation’s IT infrastructure, and with different versions of Word (first 2010, now 2013). It happens when you’ve already got Word open and awaiting a user response. There’s something about the way eaDocX communicates with the Word processes that’s not quite clean. Instead of killing the EA process, if you start the task manager and switch to the hidden Word window, that’ll normally allow you to continue.

19 January 2016 at 10:56 am #8289

James Towers
Participant

Unfortunately on the few and rare occasions this has happened to me I’ve tried that and discovered I haven’t got any other instances of word running. There are a few bugs in the latest version of word (which to their credit Microsoft are constantly fixing) so this may be one.

19 January 2016 at 2:02 pm #8290

Matthew Thomas
Participant

Hi JTowers
Agree: I also experience it when Word isn’t open (Office 2013, EA build 1215 and eaDocX 3.7.3.0). It happens “reliably” in my case. It’s an irritation rather than an obstacle.
Cheers
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