v4 UI on Laptop is not usable

This topic has 2 replies, 2 voices, and was last updated 6 years, 5 months ago by Tom Tomasovic.

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11 June 2018 at 9:35 am #8915

Tom Tomasovic
Participant

Hi!

I just recently installed v4 on my laptop, and I had major issues with the new interface. The windows for MS Word (document and properties/profile) were truncated, with no option to alter their size. They remained proportional to the EA UI.

I just tried Excel, and none of the panes in the window were large enough to use.

I was forced to uninstall and roll back to v3.9.

I am currently using EA v13.5, but I have unsuccessfully tried to install eaDocX on v14 (side by side installation).

I have submitted an issue with Support, but have not seen a response (I cannot locate the ticket anywhere on the site).

Hoping for some information/assistance, although I realized there was a recent conference which likely tied people up.

Thanks!

Tom

11 June 2018 at 9:38 am #8916

eadocX Support
Participant

Hi Tom.
I know about this one, assuming that you, like me, have a laptop which usually runs in a 150% font mode.
This seems to mess-up all the sizes of all the windows, and it’s what i’m working on right now.
For some demo last week, I just had to run it in ‘100%’ mode, which isn’t ideal, as I can’t then read the text!
I’ll post again when I have an answer.

11 June 2018 at 10:32 am #8917

Tom Tomasovic
Participant

You got it. Thanks! Tom
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