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Home › Forums › eaDocX queries › Failed to validate key

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • 11 September 2017 at 7:09 am #9002
    Philipp Woditsch
    Participant

    Hi, when trying to test an floating license server the enclosed message appears.
    Floating license server and also the License eaDocX Service Application are started.

    11 September 2017 at 1:39 pm #9003
    eadocX Support
    Participant

    This is a fatal error as far as using the eaDocX floating licence is concerned. As documented elsewhere, we have no fix for this, nor any proposed fix.
    You alternatives are either to (1) swap floating licences for fixed ones 1:4, or (2) use an Organisation a licence. Please contact support@eadocx.com

    15 September 2017 at 7:51 am #9004
    Philipp Woditsch
    Participant

    Contacted the support – still got no response…

    18 September 2017 at 9:30 am #9005
    eadocX Support
    Participant

    As previously described this error arises due to an incompatibility between one of the Windows updates and our crypto software running eaDocX Floating Licences.
    We have worked to find a resolution for this for many months, but have not been successful.
    So we can offer you 2 alternatives:
    Either exchange your floating licence for standard licences (4 standard for 1 floating)
    Or if you want to retain a single key for your team, exchange your floating licence for an organisational (group) licence.

    Please let us know which you prefer.

    Detail of Organisational licences can be found online at https://store.eadocx.com/web-downloads/organisational-licence

    Best regards

    10 October 2017 at 10:04 am #9006
    John Groves
    Participant

    I have a single standard licence and have the same issue. Today l had to re-load eaDocX onto my laptop, and as others have indicated l cannot validate the my licence key – so the product is staying on Trial Version. Any advice on how to resolve this please?

    10 October 2017 at 11:43 am #9007
    eaDocX Web Support Team
    Participant

    You can’t use a full eaDocX key with the Trial version of code.
    So you need to uninstall the trial download and install the full version of eaDocX (from the Customer downloads menu), then add your new key to the full version of eaDocX you have just installed.
    If the key is valid it will validate successfully.

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