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Home › Forums › eaDocX queries › Failed to open document

  • This topic has 9 replies, 2 voices, and was last updated 7 years ago by bob.
Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • 28 September 2017 at 4:46 pm #9020
    bob
    Participant

    Hi

    I have EADocx version 3.9.5.7 on Windows 10 with Office 2016.
    I cant create a new document or open any documents I already have.

    The message is this:-

    The installation test is fine.
    The trace while opening this new word doc is this:-

    eaDocX Trace Information
    ==========================

    28-Sep-17 5:27:39 PM – Unable to open Word document:
    28-Sep-17 5:27:36 PM – WordPreview>>openDocument error: Unable to open Word document:
    28-Sep-17 5:27:32 PM – Trying to open document:
    28-Sep-17 5:27:32 PM – Opening document:
    28-Sep-17 5:27:32 PM – Opening new document
    28-Sep-17 5:27:31 PM – Don’t need to call PHServer- within valid time
    28-Sep-17 5:27:31 PM – Timout value is: 4320 mins
    28-Sep-17 5:27:31 PM – Last sucessful call to PHServer was: 26-Sep-17 11:45:19 AM
    28-Sep-17 5:27:31 PM – Full version – using saved key
    28-Sep-17 5:27:30 PM – Don’t need to call PHServer- within valid time
    28-Sep-17 5:27:30 PM – Timout value is: 4320 mins
    28-Sep-17 5:27:30 PM – Last sucessful call to PHServer was: 26-Sep-17 11:45:19 AM
    28-Sep-17 5:27:30 PM – Full version – using saved key
    28-Sep-17 5:27:26 PM – Getting Main menu
    28-Sep-17 5:27:25 PM – Getting Main menu
    28-Sep-17 5:27:24 PM – Getting Main menu
    28-Sep-17 5:27:24 PM – Getting Main menu
    28-Sep-17 5:24:59 PM – Tracing enabled

    Bob

    28 September 2017 at 5:26 pm #9021
    eadocX Support
    Participant

    This means that eaDocX can’t find the Word Interop DLL which it expects to find in your installation of Office.
    Try a repair/re-install (not a full-reinstall) of Word – this sometimes gets the office DLLs correctly setup.

    29 September 2017 at 10:55 am #9022
    bob
    Participant

    Hi
    I repaired Office but no change. I did a search for the dll and it is not present.
    I noticed that Windows claims my Office Version is Microsoft Office 365 Pro Plus but the program is Word 2016. Does this have any bearing on the issue?

    Bob
    P.S. Why does the EADocX Installation Validation say both the low level and high level interfaces are OK and open a word doc but the real program cannot?

    29 September 2017 at 1:20 pm #9023
    eadocX Support
    Participant

    which eaDocX version are you using? In the very latest version (3.9.5.7) I skipped this piece of code. So please download the latest version, and try that.
    The installation tester exercises the main Word interfaces which eaDocX uses, but doesn’t try them all – there are just too many.

    29 September 2017 at 1:39 pm #9024
    bob
    Participant

    I am running 3.9.5.7.
    I re-downloaded anyway and repaired my installation.

    No change still get the same error.

    Bob

    29 September 2017 at 1:58 pm #9025
    eadocX Support
    Participant

    Has eaDocX run on this machine before? If so, what changed?

    29 September 2017 at 4:16 pm #9026
    bob
    Participant

    I upgraded:-
    from Windows 7 to Windows 10
    from Office 2013 to Office 2016 (although it claims to be Microsoft Office 365 Pro-Plus)
    and upgraded EaDOCX to 3.9.5.7 from 3.7.3.0.

    Now it doesn’t work and I can’t eve open any document I created in it within EADocX.
    Outside they open fine.

    Bob

    24 October 2017 at 11:06 am #9027
    bob
    Participant

    Any comments on this?

    24 October 2017 at 12:17 pm #9028
    eadocX Support
    Participant

    This is some feedback from another user, who also had problems after upgrading:
    What worked was:

    * uninstall all Office software (all versions)
    * delete normal.dotm template to be sure it was clean
    * clean the GAC of Office assemblies
    * run registry cleaner in case of remaining cruft
    * install VS Tools for Office 2010
    https://www.microsoft.com/en-us/download/details.aspx?id=48217

    30 October 2017 at 11:24 am #9030
    bob
    Participant

    Completed the suggested steps as above.
    All works great now.

    Thanks for the help.
    Bob

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