eadocX just uses the TV list from the API, not direct from the DB, and, in the case of TVs, these can be different in some circumstances: there are lots of posts on the EA forums about this. If you have a specific issue, please get the latest eaDocX version, and try with that, then if it’s still strange, send an XMI and a little test document to support@eadocx.com and I will investigate further.
There is a Trace function with eaDocX, but, in the interest of speed, we don’t log everything. Enable the trace from the main menu, extensions, eaDocX, Help, or from the Application settings. Make sure to log ‘All’.
We will contact you separately about obtaining login credentials to get new versions.
