Crash when opening a saved document

[Werner Schoenmaekers]

I downloaded the trial version.
If I try to reopen a saved document I get error “Com error 800A 1401”, meaning the (.docx) file is corrupt.
During document generation, it often hangs ( in about 80% of the cases ).

Any tips or ideas of what might be wrong?

EA 9.3 / Office 2007 / Windows XP SP3

[eadocX Support]

Can you open the document OK in Word (i.e. outside of eaDocX?).
eaDocX is very sensitive to corrupted documents, or at least, documents which Word suspects of being corrupted, because Word puts up lots of dialogs to warn the user when the doc is opened, and eaDocX gets confused.
So normally I would:
– make sure there are no hanging instances of winword.exe running (close them from Task Manager)
– open the document in Native Word, and make sure it has not errors
– then and only then open in eaDocX.
This usually works for me.

[Werner Schoenmaekers]

Can you open the document OK in Word (i.e. outside of eaDocX?).
=> No the document is corrupt, when closing the window with the document in EA, I get an error (Word crashes). So probably there the document gets corrupt.

How can I find out why word crashes?

[eadocX Support]

I’m still not clear if eaDocX has an error, or whether you just have a corrupted Word document. If you can’t open a document in stand-alone Word, the eaDocX has no chance.
BTW: make sure, if you have the document opened in eaDocX, you close the document properly: DON’T use the Word close: use the one in the eaDocX window, or the eaDocX menu option to close the document.

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