Dashboard view sizing issue

[Ashleigh Campbell]

When I run the model dashboard, the dashboard images are distorted and not sizing correctly. I have tried adjusting the resolution of my screen and rerunning, but tI can see even less of the dashboard on a higher resolution. Please can you assist?
Running: EA15.2
Lastest Model Expert premium version
Local EAP file

[eadocX Support]

What screen resolution are you using? I don’t mean the number of pixels – I’m looking for the DPI rating. Historically, this has always been 96DPI, but some recent laptops (like MS Surface Pro) use higher DPI ratings, and cause all kinds of issues.

[Ashleigh Campbell]

A harder value to find than I thought it would be but yes I have a different dpi. Is there anything I can change to get the right display? I tried to use a second monitor which has a different resolution but it only made the problem worse 🙁

[Paul Sturlis]

I have the same issue with a MS Surface. The document window in EADocX has “disappeared to the right” after I tried expanding this window size by dragging the left boarder to the left, and so is no longer viewable.
I reduced my text size in Display settings from 200% (recommended) to 100%, which made all text in EADocX “microscopic”, but it did cause the document window to be viewable again.
However, when I tried resizing the document window again, this window “disappeared to the right” again and now I can’t reduce test size in Display Settings any further, so the document window is seemingly “gone forever” (not viewable).
I tried uninstalling and reinstalling, but EADocX “remembered” the last layout and so the document window is still not viewable.
Is there any way I can uninstall “completely” such that the default view in EADocX will show the document window again (that I will never try to adjust again)!?
Please help!!

[eadocX Support]

I think the only way to make eaDocX forget the layout settings is to re-install, but I haven’t tested this use case.

[eadocX Support]

The underlying issue here – about use of >96 DPI screens – has been outstanding for several years. The fix is to move all the eaDocX UI over to a new UI framework, and use the support in that framework to deliver a DPI-independent UI. Moving ALL the UI over to this new way of doing things is taking a lot of time, as it’s about 95% of the eaDocX code. And as we have a not-very-ideal work-around, it’s only progressing slowly.

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