Diagrams not being capture fully

[Tom Tomasovic]

Hi! :ohmy:

Just had something strange start to occur with my document.

It seems all of the diagrams are only being partially displayed (in WebView). Some of the diagrams are too big to fit on a single printed page, and I did not want to shrink them, since that would make them unreadable anyway.

I don’t recall seeing this before but now, when I generate the document, many of the diagrams are truncated. I thought it might just be the size of the diagram object, but that does not seem to be the case. If I expand the box, the truncated portion just gets bigger.

Thoughts?

Tom

[eadocX Support]

webview?

[Tom Tomasovic]

Web Layout in Word.

Just regenerated my document from another installation (same database), and everything seems fine. Tracking down information on versions (EA, eaDocX, Word), but don’t have all the info yet.

[eadocX Support]

Sorry, never used it.

[Tom Tomasovic]

Doesn’t seem to be relevant. Just another “variable” I thought might bear investigating. It’s just a different way of looking at the content. For others (who might be having issues with diagram size), it might be useful.

[Tom Tomasovic]

Okay!

I have completed my investigations, and here are the results…

Environment 1-
eaDocX = 3.5.9.7
EA = 13.0.1310
Office Pro Plus 2010 = v14.0.7194.5000

Environment 2-
eaDocX = 3.5.9.7
EA = 13.5.1352
Office Pro Plus 2013 = v15.0.5015.1000

The repository for both environments is the same.

If I generate the document in E1, all is well.
IF I generate the document in E2, the diagrams are truncated.
If I generate the document in E1 and open in E2, all is well.
If I generate in E2 and open in E1, the documents are truncated.

My hypothesis is that the issue is with generating the document in Office 2013. What is really irritating (and amusing) is that, as the document is being generated in E2, I can see the diagrams correctly. However, once the document is fully generated, they are truncated. One more thing I may try is to generate a draft version of the document to see if the issue is when the cross+references and links are created.

Not sure if this information is useful for anything, other than preventing someone else from tearing their hair out trying to diagnose a weird problem. If anyone has other thoughts or input, I’d certainly be interested in seeing/hearing it.

[Tom Tomasovic]

Diagrams are truncated as they are being inserted into the document (in draft).

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