EA crashes when using right-click after eaDocX installation

[Peter Davis]

After installing EADocX, whenever I open a model in the cloud and right-click on an element (either on a diagram or in the browser) EA crashes. The application doesn’t crash when using a local model. I have installed:

EA Version installed: 16.1.1628
EADocX installed using: eaTeamWorks_64_bit_1.3.7.4.msi
Windows 11
.NET Framework 4.8.1

Message 1 from the Windows event log:
Application: EA.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code e0434352, exception address 00007FFB8B74FABC
Stack:

Message 2 from the Windows event log:
Faulting application name: EA.exe, version: 16.1.0.1628, time stamp: 0x651215a2
Faulting module name: KERNELBASE.dll, version: 10.0.22621.3958, time stamp: 0xfbc3a4f6
Exception code: 0xe0434352
Fault offset: 0x000000000005fabc
Faulting process id: 0x0xB40
Faulting application start time: 0x0x1DAFD24EBEF2D1D
Faulting application path: C:\Program Files\Sparx Systems\EA\EA.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 16533e0a-e04b-4a0d-97a5-711b6c1f506d
Faulting package full name:
Faulting package-relative application ID:

Any help would be appreciated.

[Ian Mitchell]

Are you using 32 or 64 bit EA?

[Peter Davis]

64 bit

[Ian Mitchell]

This looks like an error from EA, so I have no way to investigate this.
I suggest you submit a support request to Sparx at https://sparxsystems.com/support/forms/bug_report.html
Sorry I can’t be of more help
Ian

[Julian Irving]

I’m getting the same issue. Can you tell me if Enterprise Architect 17.0.1704 64Bit is fully compatible with eaTeamWorks_64_bit_1.3.7.8.msi?

It does install but if you then bring up a use case diagram in EA and attempt to get the context menu (right click) on any item in the diagram, the application crashes. If you then uninstall eaTeamWorks_64_bit this allows EA to work correctly. It therefore appears to be eaTeamWorks_64_bit that is the cause of the instability.

[Ian Mitchell]

Yes, that eaTeamWorks version is compatible with EA 17. It’s the EA version we run in our test environment.
The challenge here is that when eaTeamworks creats the correct menu items for a right-click, It go into the repository, and we don’t know exactly what we will find there. In your case, something which EA doesn’t like.
I have added some more error checking into version 1.3.7.10, which is now on the website.
This isn’t the smartest way to fix it, but it might work.
If not, I may ask you to try and create the smallest possible repository which still shows the error, then I cna see what EA doesn’t like.
So please, if you can try this new version, let me know what happens.

[Author]

Posts