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Home › Forums › eaDocX queries › EADocX 3.4.2.1 crashes EA11rc2 and EA11 RTM

Viewing 3 posts - 1 through 3 (of 3 total)
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  • 21 April 2014 at 3:33 pm #7557
    Simone Curzi
    Participant

    Hello,
    I have just installed EADocX 3.4.2.1 on EA11 RC2 (and RTM). When I open the Extensions menu and then move the pointer on the EADocX sub-menu, I get a crash after about 1 second after the menu appears.

    I have debugged it: it is an “Error creating Window Handle” in eaDocXAddIn.modCheckLicence.currentLicence() when calling ShowDialog().

    This is deterministic: happens all the times.

    Best regards,
    Simone Curzi

    28 April 2014 at 6:38 am #7558
    Simone Curzi
    Participant

    I have solved uninstalling version 3.4.2.1, installing the previous version, re-registering the license and upgrading to 3.4.2.1.

    I suspect that the issue was due to some bug in the code that should have shown the registration form.

    As a side note, I want to express my disappointment for not having received any answer to my issue. I even opened a case with support, to no avail.

    — Simone

    1 May 2014 at 5:36 am #7559
    eadocX Support
    Participant

    Hi Simone,
    Sorry for not answering your question – we’ve been out of the office for a few days, and I missed this posting. Glad that you have fixed it – we’ll try to do better next time 🙁

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