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Home › Forums › eaDocX queries › eaDocX crashes on launch

Viewing 3 posts - 1 through 3 (of 3 total)
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  • 10 February 2016 at 3:18 pm #8390
    Ryu Kent
    Participant

    Currently running the latest version of eaDocX (eaDocX 3.7.5.1) on EA12.

    When I load EA and tick the box to not show the splash screen for eaDocX, I get the following error:

    “System.IO.FileNotFoundException: Could not load file or assembly ‘System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089’ or one of its dependencies. The system cannot find the file specified.
    File name: ‘System, Version=4.0.0.0, Culture=neutral, PublicKeyToken…..”

    It gives an unhandled exception and I have to continue. eaDocX is then disabled and doesn’t work.

    What should I do?

    10 February 2016 at 3:23 pm #8391
    Ryu Kent
    Participant

    I’m running EA 12.0.1209 on Windows 7. It repeats every time I open EA.

    11 February 2016 at 4:39 am #8392
    eadocX Support
    Participant

    From your screen-shot, I can’t quite see which file is missing from your environment.
    Possibly something in .NET 3.5 (so worth checking that that’s installed OK) or something in Office – again, worth doing a ‘install – repair’ for Office, to make sure that Word’s DLLs are all there. Also, eaDocX doesn’t work with the versions of Word which do a just-in-time download (can’t remember what this is called).

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