Failed to open document

[bob]

Hi

I have EADocx version 3.9.5.7 on Windows 10 with Office 2016.
I cant create a new document or open any documents I already have.

The message is this:-

The installation test is fine.
The trace while opening this new word doc is this:-

eaDocX Trace Information
==========================

28-Sep-17 5:27:39 PM – Unable to open Word document:
28-Sep-17 5:27:36 PM – WordPreview>>openDocument error: Unable to open Word document:
28-Sep-17 5:27:32 PM – Trying to open document:
28-Sep-17 5:27:32 PM – Opening document:
28-Sep-17 5:27:32 PM – Opening new document
28-Sep-17 5:27:31 PM – Don’t need to call PHServer- within valid time
28-Sep-17 5:27:31 PM – Timout value is: 4320 mins
28-Sep-17 5:27:31 PM – Last sucessful call to PHServer was: 26-Sep-17 11:45:19 AM
28-Sep-17 5:27:31 PM – Full version – using saved key
28-Sep-17 5:27:30 PM – Don’t need to call PHServer- within valid time
28-Sep-17 5:27:30 PM – Timout value is: 4320 mins
28-Sep-17 5:27:30 PM – Last sucessful call to PHServer was: 26-Sep-17 11:45:19 AM
28-Sep-17 5:27:30 PM – Full version – using saved key
28-Sep-17 5:27:26 PM – Getting Main menu
28-Sep-17 5:27:25 PM – Getting Main menu
28-Sep-17 5:27:24 PM – Getting Main menu
28-Sep-17 5:27:24 PM – Getting Main menu
28-Sep-17 5:24:59 PM – Tracing enabled

Bob

[eadocX Support]

This means that eaDocX can’t find the Word Interop DLL which it expects to find in your installation of Office.
Try a repair/re-install (not a full-reinstall) of Word – this sometimes gets the office DLLs correctly setup.

[bob]

Hi
I repaired Office but no change. I did a search for the dll and it is not present.
I noticed that Windows claims my Office Version is Microsoft Office 365 Pro Plus but the program is Word 2016. Does this have any bearing on the issue?

Bob
P.S. Why does the EADocX Installation Validation say both the low level and high level interfaces are OK and open a word doc but the real program cannot?

[eadocX Support]

which eaDocX version are you using? In the very latest version (3.9.5.7) I skipped this piece of code. So please download the latest version, and try that.
The installation tester exercises the main Word interfaces which eaDocX uses, but doesn’t try them all – there are just too many.

[bob]

I am running 3.9.5.7.
I re-downloaded anyway and repaired my installation.

No change still get the same error.

Bob

[eadocX Support]

Has eaDocX run on this machine before? If so, what changed?

[bob]

I upgraded:-
from Windows 7 to Windows 10
from Office 2013 to Office 2016 (although it claims to be Microsoft Office 365 Pro-Plus)
and upgraded EaDOCX to 3.9.5.7 from 3.7.3.0.

Now it doesn’t work and I can’t eve open any document I created in it within EADocX.
Outside they open fine.

Bob

[bob]

Any comments on this?

[eadocX Support]

This is some feedback from another user, who also had problems after upgrading:
What worked was:

* uninstall all Office software (all versions)
* delete normal.dotm template to be sure it was clean
* clean the GAC of Office assemblies
* run registry cleaner in case of remaining cruft
* install VS Tools for Office 2010
https://www.microsoft.com/en-us/download/details.aspx?id=48217

[bob]

Completed the suggested steps as above.
All works great now.

Thanks for the help.
Bob

[Author]

Posts