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Home › Forums › eaDocX queries › License Failing
Home › Forums › eaDocX queries › License Failing
Our corporate eaDocX license server has also been broken. This is definitely related to the latest release of Microsoft Updates. The license server is virtual but has been running quite happily for the last couple of years, so I don’t believe that virtual is the cause.
Looks like we’re going to have to go back to fixed licences 🙁
One of our customers is facing the same issue i.e. the server returns the base-64 string error making it impossible to use either floating license. 🙁
Has there been any update on this issue please?. Our LSA is now unusable and moving it to another system is not an option.
We are now in a position to move forward with a solution to this issue.
We have a new version of the Crypto software, but we have not been able to check that this will definitely deliver a solution. This is because we have not yet managed to create VMs with Windows Server 2008 Sp1 And SP2, which would be required in order to check that the solution works (first step is, of course, to reproduce the original issue..). We only have access to newer Server versions 🙁
So, what we can do is send you a new LSA, created using the new Crypto software, which you can then check has solved the problem.
We know this is a rather strange way to do testing, but the alternative is to wait around whilst we create these VMs, which will take a while. This approach should hopefully deliver a solution much faster.
If you would like to try out this solution, the please email support@eadocx.com, and don’t forget to include the IP address and port number of the machine where you want to run the LSA. We’ll then load your LSA onto the website where you can download it. (we suspect that most email systems will filter-out a mail with a ZIP file which contains an executable)
Thanks
Ian
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