Project Issues

[Dana Johnson]

Hello I have several Project level Issues , and I can’t seem to get it to print past the first Issue

Any Thoughts

[eadocX Support]

I have reproduced the issue.
It looks to be an internal EA Caching problem: sometimes when I add a new Project Issue, it appears in my document, sometimes not. But when I close EA and re-start it, my new Project Issue always appears.
There are a whole family of these issues with EA, where it tries to ‘help’ by caching data, and we haven’t found a way to force it to save all data and return the latest version. Seems to be true for most of the ‘Project’ type data – same thing happens with Project Glossary entries.
…so there’s not much we can do – sorry.
You could help by raising a bug with EA (we have done this already, but no result) If you raise it against Beta2 of EA11 (which is what I’m using) : as they are in a bug-fix mode, they might fix it.

[Volker Honds]

…same thing happens with Project Glossary entries.
I observed the same problem with EA version 10.0.1007 and eaDocX 3.4.0.3.
Only the first glossary entry appears in the document.

But when I close EA and re-start it, my new Project Issue always appears.
Well I re-started EA several times, but the problem is still the same!? I now did a downgrade to 3.3.15.3 🙁

• This reply was modified 10 years, 8 months ago by Volker Honds. Reason: additional information after downgrade

[Dana Johnson]

I observed the same , with the glossary and Project issues, I was however able to retrieve all of the glossary / Issues via SQL so it may be another culprit

[Mark Elson]

Did the downgrade of eaDocX work? If so, then surely it is not an EA issue?

[Volker Honds]

Yes, the downgrade worked. I tried it twice because I suspected something else, but the result was every time clear: The glossary generation works fine again with the version 3.3.15.3.
Note: I did not examined the “Project level Issues” problem after downgrade.

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