Word style lists not populating

[Ashleigh Campbell]

Hi

I am trying to update the word style within my matrix report from Normal to No Spacing, but when I click the dropdown there are no other options (see attached)? I have set up all the styles in the Word Document and I can manually update them from within the Word winodw, but not from Settings. Also in the matrix report settings, I am unable to see the Word Table Styles (see attached).

Please can you help.

[eadocX Support]

In both cases, there is a ‘refresh’ button on the form, which will refresh the Word styles. If you press this, then you will, after a short delay, get the latest set of styles.
We do this because getting a complete list of styles from Word can take several seconds – that’s just the Word API – and because the list does not change very often, we cache the results. That’s why the ‘refresh’ button is needed.
When we update the UI later in V5, we will try to make the ‘refresh’ more obvious.
Thanks

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