eadocX Support

[eadocX Support]

which eaDocX version are you using? In the very latest version (3.9.5.7) I skipped this piece of code. So please download the latest version, and try that.
The installation tester exercises the main Word interfaces which eaDocX uses, but doesn’t try them all – there are just too many.

[eadocX Support]

This means that eaDocX can’t find the Word Interop DLL which it expects to find in your installation of Office.
Try a repair/re-install (not a full-reinstall) of Word – this sometimes gets the office DLLs correctly setup.

[eadocX Support]

I can’t remember is we publish the format for eaDocX hyperlinks. It’s certainly not like the one above. Can you look at the example scripts? If there is an example with the hyperlink format in it, then use that as a pattern (can’t check as I’m out of the office right now)

[eadocX Support]

Are you trying to add eaDocX hyperlinks into your scripted output ?

• This reply was modified 7 years, 2 months ago by eadocX Support.

[eadocX Support]

we are aware that the treatment of child elements, and other sub-elements, in V3 isn’t complete – we are looking at it for V4, currently under development. There will be no change to the V3 function in this area, so please make the best use of what there is until V4 is available.

[eadocX Support]

this has been put in the backlog for V4, so won’t be fixed until that is available.
And no, I don’t know when that will be.

[eadocX Support]

The use case you are trying to use is not currently supported by eaDocX/Excel.
I will add it to the backlog of requests for v4, which we are currently designing: what you want to do seems like a very reasonable thing!

[eadocX Support]

As previously described this error arises due to an incompatibility between one of the Windows updates and our crypto software running eaDocX Floating Licences.
We have worked to find a resolution for this for many months, but have not been successful.
So we can offer you 2 alternatives:
Either exchange your floating licence for standard licences (4 standard for 1 floating)
Or if you want to retain a single key for your team, exchange your floating licence for an organisational (group) licence.

Please let us know which you prefer.

Detail of Organisational licences can be found online at https://store.eadocx.com/web-downloads/organisational-licence

Best regards

[eadocX Support]

Might be an inconsistency in the EA model.
Try exporting the package as XMI, deleting it in the model, and re-importing.

[eadocX Support]

I think I need a bit more than this if I’m going to look into this.
What database? Do you have sample data you can send me ?

[eadocX Support]

This is a fatal error as far as using the eaDocX floating licence is concerned. As documented elsewhere, we have no fix for this, nor any proposed fix.
You alternatives are either to (1) swap floating licences for fixed ones 1:4, or (2) use an Organisation a licence. Please contact support@eadocx.com

[eadocX Support]

We strongly suggest that you do NOT use eaDocX/Excel for editing ‘notes’ fields of ANY element type.
The EA content is stored in a non-standard, not well-formed HTML-ish format, which gets all kinds of odd characters added.
It seems to just-about work when notes are read then written back, but editing seems to cause issues.
We’ll look again at this in V4, currently in development

[eadocX Support]

It should be the same as the order from EA. Remember that the Ea sort order is only set when you move elements up+down – otherwise the sort isn’t saved in the DB.

[eadocX Support]

I removed this from recent release in error – whoops.
Put back into 3.9.5.4, now on the website.

[eadocX Support]

please can you email a SMALL EAP file, and your document, to support@eadocx, and I’ll take a look.

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