Gareth Roberts

[Gareth Roberts]

Great — thanks for the response. I look forward to the update.

[Gareth Roberts]

And… fixed.

By essentially reinstalling the licence key app as far as I can gather. (I didn’t do it myself.) Thanks for directing me to the admin app earlier.

[Gareth Roberts]

We’ve restarted but have the same issue. When I enter the licence key on the stats/stats.aspx page and click [Get Activation Data], I get the message ‘Error: Root element is missing’ at the bottom of the page.

(As a side note I realise that earlier I was using the incorrect URL since I’d copied the example from the help PDF which has ‘/aspx’ instead of a ‘.aspx’)

• This reply was modified 11 years, 2 months ago by Gareth Roberts.

[Gareth Roberts]

Thanks. I was unaware of that application. It fails to run. So looks like there is a problem there and the 64 bit message is a red herring. I’ll try and get it restarted and post back with success / failure.

Server Error in ‘/’ Application.
——————————————————————————–

The resource cannot be found.
Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.
Requested URL: /stats/stats/aspx

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