Neil harrison

[Neil harrison]

This is all fixed.

My IT guys is great. The solution was to give me a new laptop with a fresh “deployment image”. This was a Dell Altitude E7240 with Windows 7 enterprise (it will have all the current patches), with Office 2016, and Skype for business. We loaded EADocx and it seems to work. Well I don’t get the error message. (I have not done much testing and I’m not going to get a chance to work with it for a few more weeks – but if I get the snag again I’ll repost)

This is speculation as to what caused the problem. It is likely to have been due to us putting office 365 onto the old laptop (same model) after I had installed EADocs the first time, as this most likely upset the office application “gubbins” that makes it possible for programs to use each others features (the gubbins includes DLLs). Installing programs overwrites existing DLLs, and then un-installing them often does not fix the problem because once a new program has overwritten a DLL then when it is uninstalled it clearly can NOT undo the overwrite. So potentially an alternative solution to getting a fresh laptop is to uninstall EADocs and then run the office “repair feature” and then re-install EADocxs. We didn’t do that because getting a new PC is a 5 minute job in the organisation I’m with.

• This reply was modified 7 years, 6 months ago by Neil harrison.

[Neil harrison]

Sorry this is a follow on from the above.

I was using EA Docs trail version for a couple of days but after the IT people roiled out Office 365 and its associated Skype for business and the one drive blah it stopped working and gave me the error above.

The thread above
http://www-01.ibm.com/support/docview.wss?uid=swg21992629

has indicated that it is indeed associated with the Skype for business installation.

My strategy is to get the IT people to remove Skype and see if EA Docx works. If it does then I hope when we re-install Skype then we monitor the MS office gubbins to make sure it doesn’t mess things up again. (it is all described in the IBM thread)

I’ll let you know how I get on.

• This reply was modified 7 years, 6 months ago by Neil harrison. Reason: error

[Neil harrison]

Hi

I also have this problem

This is the message I get….

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