stephen pinfold's Replies

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3 May 2017 at 8:51 am in reply to: Error message when trying to create/open document #8505

stephen pinfold
Participant

After many attempts to fix the problem for almost a year, one of our IT Ninjas has found the problem though we’re not at the point of a fix yet.

[url= http://www-01.ibm.com/support/docview.wss?uid=swg21992629%5D http://www-01.ibm.com/support/docview.wss?uid=swg21992629%5B/url%5D

Watch this space

7 June 2016 at 2:09 pm in reply to: Open word document #8548

stephen pinfold
Participant

Happy Days. I’m interested in what (if anything) IT changed. I suspect that I may need a similar change.

7 June 2016 at 9:03 am in reply to: Open word document #8544

stephen pinfold
Participant

Hi.

I’m joining this thread as I am seeing the same problem. I am using EA 12.1.1229 and Windows 7.

I am running in a very tightly locked down environment and I am wondering if the problem is to do with permissions for EADocX to run the Office libraries. Does this sound familier?

6 June 2016 at 8:48 am in reply to: Error message when trying to create/open document #8502

stephen pinfold
Participant

Hi.

I am experiencing exactly the same problem with the EA trial and I cannot open a word document. In the reply you said that you managed to fix the problem. Can you please add a comment on how you fixed it.
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